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  • Writer's pictureNephele Delis

Can AI truly perform mediation better than humans?

Updated: Jun 1

As technology advances, AI is becoming a key player in mediation and alternative dispute resolution. Traditionally, human mediators rely on empathy and emotional intelligence, but AI offers rapid data analysis and innovative insights. At the Web Summit in Doha, experts discussed AI's potential to enhance the mediation process using tools like virtual reality and geographic information systems. This technology can be particularly useful in complex situations, such as custody disputes and parenting time arrangements.

However, potential issues arise with AI, including biases and the authenticity of digital data. Can AI truly understand human emotions and nuances in conflict situations? How will it handle sensitive topics like custody and parenting time fairly?

What do you think? Can AI be trusted to mediate conflicts effectively, or are there too many risks involved?

For more details, check out the full article on Al Jazeera


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